Our Response to Covid-19

Here’s what we did at the beginning…

We were there for our people

We took the decision to fully support all of our 6,500 people throughout the pandemic, and we made sure everyone was paid in full without needing to rely on the furlough scheme. We also got over 3,000 customer support agents up and running with home working, and that included helping our retail staff build the skills to join in while our stores were closed. And to top it off, we launched a £10m incentive programme to reward our people for keeping Britain connected.

We were there for our customers

We quickly realised that our customers would need to be able to access online financial guidance, together with health and emotional advice and support more than ever. So, we lifted our data charges on websites that offered these services to make sure everyone could get the help they needed, whenever they needed it. And we also partnered with environmental charity Hubbub to provide smartphones to customers who were isolated and needed an essential lifeline.

We were there for the NHS

It's important that everyone plays their part in the fight against COVID-19 and we’re no different. And thanks to our longstanding relationship with the NHS, we’re proud to have been able to help out in a big way to thank them for their incredible work. As part of our commitment, we made the O₂ Arena available as a valuable additional NHS training facility, and it was in use from 12th April to 29th June 2020.

What we’re doing now

Right now, our priority is making sure everyone is able to stay safe as the world returns to a new kind of normal. So, if you already work at O₂, or you’re thinking about joining us, here’s what you need to know…