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Everything you need to know about O2

Hopefully by the time you’ve had a good explore of this website you’ll have a pretty clear (and honest picture) of what working with O2 would be like. No doubt you’re already jumping at the chance to come and join us (and with good reason), but there may still be a few things you’re still uncertain about.

To pre-empt some of the common questions people thinking about joining us ask, below you’ll find our FAQs. Click on the question to reveal the answer. If you have any questions that aren't covered below, don't hesitate to get in touch

• How do I apply?
  

  The way to apply is via our online application process. You can search for a vacancy at any point via this website, from there you can go on to apply for any vacancy. Unfortunately we do not send application forms out.

• How long will it take for my application to be screened?
  

  For Customer Service and Retail roles we will screen your application within 24 working hours, all other roles may have a longer lead time.

• Will the shuttle bus collect me from outside my house?
  

  Unfortunately, no. If there is a shuttle bus in your area, it usually runs from a central point such as a train station or city centre.

• When/how will I hear from you?
  

  Once you've applied, you will initially hear from us via email once your application has been screened. You can also log back into our system to check the status of your application at any time. You can also register for job alerts and we'll contact you whenever we have new opportunities matching your requirements!

• I don't have a PC at home, how can I apply?
  

  You could always try applying via accessing a public computer, perhaps at your local library or internet cafe. If you are really struggling then for Customer Service and Retail roles you can call the Recruitment Team on 0800 032 1002 (Mon-Fri 9am - 6pm) and book a date/time to go through a full application over the phone.

• Is there any training and what will it be like?
  

  Yes. Our training is tailored to your role and provides everything you need to hit the ground running. For more information on training in specific departments see their sections of this site.

• Will I really get free tickets to events or do you just give away a couple once every blue moon?
  

  You have to enter a competition to get tickets and, obviously, not everyone can win. But we usually have competitions each month or so and lots of people have won something.

• How many friends and family can get product discounts?
  

  You can offer fantastic discounts to upto 15 of your friends and family.

• Do you recruit students?
  

  Yes. We often look to recruit people to join our part-time evening and weekend teams.

• My friend said you have some vacancies, how do I apply?
  

  If you have a friend that works at O2, ask them to send you an It Pays to Have Friends E-Card, containing your Job Reference number (it will begin IRC) and their Employee Number (EIN). You can then apply online at www.o2.co.uk/careers and quote your friend's name and EIN number on your application.