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Home // Retail // Your questions answered

Be in the know about O2

We hope that this website has pretty much of all the information you need to find out if O2 is right for you. However, we understand you might have some burning questions that so far you haven’t found the answers too.

The section below is based on frequently asked questions people interested in applying to us ask us - simply click on the question to reveal the answer. However, if you have any questions that aren’t covered below, please don’t hesitate to get in touch with us. 

O2 makes you feel like anything is possible

• What are the shift patterns like? Will I have to work Saturdays and Sundays or is there flexibility?
  

  We are very flexible We are very flexible here at O2 as we know that people need flexibility in their lives. We don't stick to rigid shift patterns at all. Your hours and days will vary dependent on which store you will be working in, however with most part-time roles you would be required to work Saturdays. You may have to work some Sundays. But if you do, you’ll get an extra £50 bonus for every Sunday you work. Not bad, eh?

• I don’t know much about mobile phones. Don’t you have to be quite technically – minded to work at O2?
  

  In the first instance, we're looking for people who can welcome customers into our stores, build a rapport and create a good customer experience. Of course, customers will expect you to be able to explain our products. But they aren't always interested in technical jargon. What they really want are people who can explain in simple terms why a certain service or feature will suit their lifestyle.

• What happens if I make a mistake and a customer gets annoyed?
  

  You will have the full support of your team and manager to help you through any sticky situations.

• I like the idea of working in Sales, but I'm nervous working to targets. How much support will I get?
  

  Unfortunately, targets are a fact of life in Sales so you need real ambition and enthusiasm. However, don't imagine that you're just given a figure and sent out onto the shop floor. We'll give you a great induction, plenty of training and the team will always support you. More than anything, we try and make it fun rather than pressurised.

• What if I don't make my targets?
  

  IIf it's a one off, don't worry. If it starts to happen regularly, our first question will be, why? It could be that you need to refine your sales technique, get in front of customers more or sharpen your product knowledge. If you're working hard and doing your best, we'll make sure you've got the encouragement and support you need to fulfil your potential and get the rewards you deserve.

• I get the impression that O2 products are primarily aimed at younger people. Are retail teams mainly made up of young people too?
  

  When you get to know O2, you might be surprised at how many different services we offer. Our customers come from all walks of life, all backgrounds and all areas of the community. The more our teams reflect that, the more welcoming our stores will be.
  

• Can I choose which store I want to work in?
  

  Yes. You can search for vacancies in stores near you and then apply directly to those stores.

• Do I get a free phone?
  

  There are discounts on products and services for employees. We also offer discounts to some friends and family. Have a look at the Benefits section to find out exactly what you are entitled to.

• What's the salary? Isn't Sales always based on commission for targets that you never reach?
  

  Even without commission, your basic salary here is a good one. And the rewards are definitely within reach here. So your bonuses and commission can make a real difference to your earnings.