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FAQ's

By the time you’ve had a look around our website, you’ll have a pretty good idea of what O2 is like. But even if you can’t wait to join us, there may still be a few things you want to ask.

To cover some of the common questions people often have, we’ve put together some FAQs. Simply click on the question to reveal the answer. And if there’s still anything you’d like us to clear up, feel free to get in touch.

If you’re applying for a job in Customer Service or Retail, e-mail the team at recruit@o2.com or call 0800 032 1002.
 
If your query is about a role in Technology, Marketing, HR, Sales, Finance or our Customer Directorate, please get in touch with us at resourcinguk@o2.com or call 01753 206677.
 

• How do I apply?
  

  The way to apply is via our online application process. You can search for a vacancy at any point via this website, from there you can go on to apply for any vacancy. We do not send application forms out.

• I'm having trouble applying...
  

  Sometimes our application system can experience problems, please try again later or check our Twitter feed for updates on any glitches we know about.

• How long will it take for someone to look at my application?
  

  We always aim to look at you application within 48 hours. We may contact you with some more questions about your application, or to conduct a telephone interview. This will also be an opportunity for you to ask further questions about the role.

• When/how will I hear from you?
  

  Once you've applied, you will receive an automatic confirmation telling you we’ve received your application. Once we’ve had a chance to have a look at it, we’ll get in touch by email or phone, depending on the role you have applied for. You can also log back into our system to check the status of your application at any time. Or register for job alerts, and we'll contact you as soon as there’s an opportunity matches what you’re looking for.

• I don't have a PC at home, how can I apply?
  

  You could always try applying via a public computer, perhaps at your local library or internet cafe. If you’re really struggling, then contact our Resourcing Team on 0800 032 1002 (Mon-Fri 9am - 6pm) and book a date/time to go through a full application over the phone.

• Is there any training and what will it be like?
  

  Yes. Our training is tailored to your role and provides everything you need to hit the ground running. For more on training in specific departments, take a look at their sections of this site. The type of training and introduction you receive will depend upon your role. There’s a wide range of structured training and induction programmes for some roles. While for other more specialist roles, training will be through mentoring and guidance from other members of your team. Everyone who joins will be invited to attend an induction day to help you find out more about O2.

• Will I really get free tickets to events or do you just give away a couple once every blue moon?
  

  We have plenty of competitions to get tickets. Of course not everyone can win. But we usually have competitions every month or so, and lots of people have won something. We also give lots of free tickets away as a way of saying thanks.

• How many friends and family can get product discounts?
  

  You can offer fantastic discounts to up to 15 of your friends and family.

• Do you recruit students?
  

  Yes. We often look to recruit people to join our part-time evening and weekend teams.

• My friend said you have some vacancies, how do I apply?
  

  You can apply online at www.o2careers.co.uk and if you quote your friend's name and EIN number on your application, they will get a big thanks from us for recommending you.

• Is my information kept confidential?
  

  Absolutely. Any information you provide to us will be kept securely and confidentially in line with the Data Protection Act.

• Will O2 help me obtain my professional qualifications or support my professional development?.
  

  We are absolutely committed to supporting and encouraging your personal and professional development. This may be through a professional qualification or through other training and personal development. It all depends on your role and your own personal development plan. We also offer a Learning fund as part of our flexible benefits package.

• Can I withdraw my application if I change my mind?
  

  Yes. You can withdraw your application at any time. Simply log back into your account, Once you’ve logged in, you’ll see a list of all the roles you’ve applied for. Click on Full List, select the application you’d like to withdraw and click the Withdraw Button.

• Will I need to prepare a presentation as part of the selection process?
  

  The selection process for a role depends upon the skills and experience required for the role. In some cases you may be required to attend an assessment centre, where you’ll be asked to complete some exercises relating to the role you’re applying for. In other cases, you may have several interviews with your potential manager and your potential stakeholders elsewhere within the organisation. As part of this you may be asked to complete some research, a case study or give a presentation. You’ll be fully informed about what’s needed before each stage of the selection process.

• I work for a recruitment agency and I am interested in supplying potential candidates to o2. How do I do that?
  

  Register your details at www.o2careers.co.uk/agency/ We do have a preferred supplier list of recruitment agencies that we work with, but we’d be happy to hold your details and contact you if we need help in the future.

• I've still got a few things I'm not sure about, can I get in touch with anyone?
  

  Yes, if you've got a question we haven't covered here, our friendly team is on hand to help, so feel free to get in touch.