Careers

Everyone's welcome at O2

Dave - North West

"I will be 70 in June and retiring from O2. I joined in 2008 when I was 68. My previous job was a coach driver and I feel that O2 has let me continue using my people skills when serving our customers.  I feel I have been able to personalise each sale and this is evident in my Experience Scores - most of which have been 100%.

Although learning a lot of the technical aspects of the job took me longer to learn, I never felt rushed and Steve, my line manager, was always willing to help or give me extra training.

As I approach my 70th Birthday I can honestly say I've enjoyed my time with O2 and I will be sad to leave.  I'm sure my grandchildren will keep me busy though and I will be one of very few Granddads with an iPhone"

Edward - Service Support, Leeds

"I applied for the post of Customer Service Advisor in 2005. I found the resourcing team very supportive and nothing was too much trouble.

The team had been meticulous in their preparation for the interview and had the notes written up in Braille for me. This was fantastic and meant that I could answer the questions with all the facts at my fingertips. The interview wasn’t helped by my guide dog throwing up half way through the interview.

I duly got the job and I was very excited. We then went through the process of assessing the role so that the relevant adjustments could be made and I could perform the role to the best of my ability. It was found that the role wasn’t suitable, so after much discussion with the recruitment staff and the company who were making the adjustments, they suggested a similar role in a different department.

It was a very positive experience and the staff had a can-do attitude from the start. It was like a breath of fresh air compared to some of the other companies I had approached. When they found out I had a disability they didn’t want to know. So well done to O2 for recognising that I could make a valuable contribution. I have gone on to perform many different and varied roles in the business and still work here now. I also a new guide dog who doesn’t throw up in interviews".

Stephen - Preston Brook

"I am 34 and joined O2 when I was 32 years old. After an accident at the age of 15 which left me confined to a wheelchair I’d had very limited experience of being in a work place, only doing voluntary work for a couple of companies for a few hours per week.

I joined O2 full time, 37.5 hours a week. But after a few months, it became evident that it was too much for me, as I suffer from fatigue. After speaking to my manager at the time, Kirsty, we were able to agree hours that suited both me and O2. I now do 30 hours a week, working 1 day in and 1 day off. Meaning I have time to recover and I no longer suffer from fatigue.

As a company I feel O2 have been very accommodating. And I have enjoyed being at work and getting a wage at the end of each month, which gives me a great sense of self-worth. Since starting work I have been able to buy my own home and I have become more confident and outgoing, which has improved my quality of life.

The building at Preston Brook is on three floors and there are automatic doors and lifts to every floor. Inside is spacious and everything is at a low level, meaning I have no problems getting around in my wheelchair. There is parking right outside the front door and there are plenty of disabled toilets and drinks machines dotted around the place. I have found the people who work at O2 to be very friendly and more than happy to help whenever I’ve needed it. As a whole, I have found O2 a great place to work"