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Ho/me // Customer Service // The roles // Team Manager

Team Manager

£21,500 - £38k + benefits

We are not currently recruiting for this position.

Turning customers into fans feels great. It’s not simple, mind you. You’ve got to encourage staff to solve queries first time. To meet targets. And to keep standards sky high. In short, performance is key. And that will be down to you.

Monthly one to one meetings. Personal development plans. Mentoring. Performance reviews: you’ll do whatever it takes to get the best out of people. With your help, our team can hone their skills and achieve incentives. Which is important. Because when team members feel satisfied, so do the customers.

To inspire our people, you need to be motivated too. Customer service must be your passion and team development your goal. Clear communication is important as you must give constructive feedback. But as an experienced manager, you’ll be used to supporting and coaching – ideally in a Contact Centre.

In return for all this (plus some sound organisation skills) we’ll reward in typical O2 style.