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Home // Customer Service // About the roles // Senior Customer Service Advisor

Senior Customer Service Advisor

£17,170 rising to £19,700 + benefits

We are not currently recruiting for this position.

At O2, we pride ourselves on creating great customer experiences. It means that the talents of our customer service people are absolutely at the heart of our success. Quite simply, if we look after our people well, then we know that our people will look after our customers well.

We’ve created a new type of role for exceptional customer service professionals. Our Select team focuses on customers who already have strong brand affinity with O2. Here, you will enhance customer loyalty by tackling every query in an individual, personal way. It is a varied and challenging role. You will have the skills to pick up and deal with a wide range of calls, ensuring that, no matter what the query, customers feel valued every time.

You need to be versatile, ambitious and keen to embrace an empowered role. You’ll take genuine pride in delivering customer service. With proven experience in a customer service or telesales role, you’ll enjoy the autonomy to own queries and seize the initiative to create outstanding, consistently memorable customer experiences.

We also offer fantastic benefits and rewards, everything from bonuses and incentives to an award-winning pension, childcare vouchers and discounts on products and services. One of the other great benefits is that O2 is a growing company. Growth means more space to move up. Moving up means more scope for development, more responsibility and more recognition.