There's a lot you can do at O2
We’ve got loads of different customer service roles in our Contact Centres. Find out more about them here.
Customer Service Advisor
It’s simple: you provide an outstanding experience for every customer. And we’ll make all your hard work count. Not just in terms of bonuses and benefits.
But also in terms of a terrific working environment.
Senior Customer Service Advisor
You’re great on the phones. You know your stuff.
And you love having the freedom to do things your way. If you've got proven experience in telesales or customer service, welcome to the team.
Connected World Team Manager
You’ll help customers connect, whenever and wherever they want. Which means making sure every caller gets a great experience. As an experienced Team Manager, leading and inspiring are second nature. And you’ll be an old hand with new technology.
Team Manager
You'll encourage everyone to solve queries first time. To meet targets. And to keep standards sky high.
Or in other words, it's all about inspiring your team.
But that's okay. You're an experienced manager,
it's what you do best!
Operations Manager
Thanks to you, customers will get the right answer, first time. You’ll inspire our people, so they can meet the highest standards. An experienced customer service or contact centre manager, you’ll be just as adept handling budgets, unions and the fast-paced world of O2.
Senior Operations Manager
Customer service is everything here. So you’ll sure make every one of our 350,000 customers feel like a VIP. With all your management experience, more and more customers will get a premium SME service. And working with teams across the O2 business, you’ll add value to every call.
Retention Sales Advisor
Used to working in sales, or target-driven customer service? You'll be excited about finding solutions. Handling objections. Negotiating. Influencing.
And turning customers into lifelong fans.
Customer Service Apprenticeship
Looking to swap your college or uni books for the working world? Talking to customers will come naturally. And you'll make their time with O2 all the more special. Through simple, honest advice and our products and services.
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