We’re responsible for everything that touches our 17.7 million consumer mobile customers.
Our Vision is to create business value across the customer lifecycle, converting customer data into customer intelligence and driving customer action.
We’re creating a brand new Business Intelligence organisation that’s set to put data insight at the heart of everything we do. Your task will be to lead the Customer Relationship Management (CRM) function, which means taking responsibility for our team of campaign data experts and using BI-insight to drive BTL marketing.
Your task will be to lead the Business Partnering function, which means taking responsibility for BI initiatives within each directorate and showing the business how data-led insight provides value. In effect, you will champion our new way of working across Telefónica, spotting opportunities where data-led insight can aid business change and working on BI capability projects that represent the views of business users.
Your task will be to lead the Insight & Analytics function, which means offering a shared service for cross-functional business analytics. This will focus on the analysis and exploitation of customer data, from needs-based segmentation to profiling. The goal is to help the business understand our current and prospective customers, their behaviour and the opportunities they provide, as well as simplifying the production of analytical models to drive measurable value to the bottom line.