As well as delivering an array of new products and propositions, you’ll oversee ongoing changes to existing products and campaigns. Applying our seven step delivery-to-market process and toolkit, you’ll evaluate and deliver many successful products and propositions.
Energetic and influential, you have impressive negotiation and presentation skills. And of course you’ll bring high level planning and organisational abilities.
Your main challenge will be to design and deliver Learning & Development solutions for your particular area. Quality and consistency are critical and you’ll pride yourself on providing both. To ensure your solutions have the greatest impact, you’ll need to work closely with a range of stakeholders.
Whether it’s busy or quiet, it’s important we have enough people on hand to assist customers. You’ll help operational managers to manage staffing levels by providing them with Real Time support. It means making sure attendance patterns are adhered to and forecasting workforce requirements, using VCC technology.
With your advice and guidance, every caller will get the very best service. You’ll draw on your experience in the field and share best practice, encouraging a ‘sales through service’ culture within the team. You’ll also help the Operations Manager to meet and beat customer satisfaction targets by coaching the team, so every member is inspired to do their best.