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Home // Business areas // Customer Service

Customer Service

Deckchairs on a beach

Make every experience unforgettable

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About the roles

If you can turn customers into fans, we’ve got just the job.

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A day in the life

See what our people think of life in Customer Service.

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Surfers

Looking for something fast-moving? Our team have all the answers.

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Featured jobs

  • Take To Market ConsultantREF: IRC107751 Runcorn / Up to £32
    Job Description

    As well as delivering an array of new products and propositions, you’ll oversee ongoing changes to existing products and campaigns. Applying our seven step delivery-to-market process and toolkit, you’ll evaluate and deliver many successful products and propositions.

    Energetic and influential, you have impressive negotiation and presentation skills. And of course you’ll bring high level planning and organisational abilities.

  • L&D Lead Consultant REF: IRC107401 Leeds with travel / up to £28k p.a.
    Job Description

    Your main challenge will be to design and deliver Learning & Development solutions for your particular area. Quality and consistency are critical and you’ll pride yourself on providing both. To ensure your solutions have the greatest impact, you’ll need to work closely with a range of stakeholders.

  • Real Time Manager REF: IRC107392 Bury / £26k - £29k + 20% bonus
    Job Description

    Whether it’s busy or quiet, it’s important we have enough people on hand to assist customers. You’ll help operational managers to manage staffing levels by providing them with Real Time support. It means making sure attendance patterns are adhered to and forecasting workforce requirements, using VCC technology. 

  • Part-time Team Manager REF: IRC105467 Slough / £16,800 p.a.+ great benefits
    Job Description

    With your advice and guidance, every caller will get the very best service. You’ll draw on your experience in the field and share best practice, encouraging a ‘sales through service’ culture within the team. You’ll also help the Operations Manager to meet and beat customer satisfaction targets by coaching the team, so every member is inspired to do their best.

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