Careers

Customer Services

Here at O2, we talk to around one million customers every week. That’s a lot of conversations. Our 6,300-strong Customer Service team handles the bulk of it. Providing upgrades. Introducing new products. Handling queries. And sometimes, just making sure our customers are happy. It’s incredibly important at O2. After all, we don’t really want customers. We want fans. And our people make all the difference.

These days, O2 offers everything from broadband to cash cards. But no matter how new the latest things might be, they wouldn’t be much use without talented people to support them. As the business grows from being a mobile provider, to a one-stop communications shop, Customer Service are the key to success. Each team member is the face, or voice, of O2. Representing the company. And creating connections with lots of different people. So we always make sure everyone is up-to-speed on new products, our expanding services and the ever-changing needs of our customers - however big or small.

Skills for the future

O2 is all about turning customers into fans. So Customer Service is a huge part of the business, offering a wide range of roles at every level. If you’re a natural on the phone and you love giving people great service, you’d be perfect for one of our call centre teams. But if your talents lie in different areas, such as analysis, strategy or management, you’ll enjoy the same warm welcome.

If there’s one thing everyone in Customer Service has in common, it’s the desire to turn customers into fans. To go above and beyond. And make sure they get the best from O2. Keep that in mind and you’ll fit in just fine.