At giffgaff we're building a brand new way of providing mobile services to our members – one where they have a real say how the business develops and serves its customers. We believe in keeping things simple and moving quickly to out-do the competition – including O2!
Giff-what? Yes, we know it’s a funny name. Giffgaff is a brand new mobile network that doesn’t play by mainstream rules.
Instead, the company’s customers help run the company in return for cash rewards. Hence the term ‘giffgaff’, which means ‘mutual giving’, as any ancient Scot will tell you.
Customers can earn rewards for helping other customers with queries, designing marketing materials or by recruiting new members.
The business runs a tight ship - it has no call centres, high street shops and doesn't splash out on expensive, glossy ad campaigns.
The result of this is that giffgaff keeps its costs low and and is able to pass the savings on to all its customers.
Although giffgaff is owned by O2 it is run as a separate company by a small group of passionate, full-time employees based in Beaconsfield just 8 miles north of Slough.
If it sounds strange, new and interesting, that’s because it is. So take a look at the website to see this ground-breaking idea in action.
Skills for the future
Although giffgaff customers tackle many key tasks, the business still needs a full-time team of experts. Our team thrives on breaking new ground – on thinking innovatively to create the mobile model of the future. To join them, you’ll need to share the same sense of adventure.
To leave your comfort zone and step into new territory. If you’re interested in being part of something small but beautiful – a business that feels like start-up, (but with the support of a huge parent) – it’s worth checking out our vacancies to see if there’s anything for you.
Featured jobs
- Head of MarketingREF:IRC113536 Slough / £Attractive + bonus
Job DescriptionGiffgaff is designed to be the first “people powered” mobile network whereby many of the company’s key processes are undertaken by its community of customers in return for a reward - in fact “giffgaff” is an old Scottish word meaning “mutual giving” neatly describing the brands essence. In this way running costs are kept to a minimum and the savings passed on to customers in the form of a simple, value for money price plan
- Content, SEO & PPC Manager REF:IRC113597 Beaconsfield / £Attractive + bonus
Job DescriptionNaturally, it’s about managing Content, SEO and PPC to create effective keyword strategies across all our platforms and build links on sites, blogs, social media and more. There’s lots of autonomy too, though we’ll regularly want to see some impressive content, SEO and PPC numbers in your reports (with simple explanations for the less-technical among us).
- Customer Service ManagerREF:IRC113599 Beaconsfield / £Attractive + bonus
Job DescriptionIn a nutshell, the job of the Customer Service Manager is to serve our customers – brilliantly. Whether it’s resolving issues, responding to queries or educating people as to just what it is that we do, you’ll make sure we provide nothing less than an impeccable service.
- Topical Content ManagerREF:IRC113596 Beaconsfield / £Attractive + bonus
Job DescriptionThis job’s about keeping all our day-to-day content fresh, relevant subject matter and 100% on-brand. Since we don’t do massive advertising campaigns, we’ll be expecting you to come up with fresh content ideas in line with our strategy, target audience and brand for building strong links with existing prospective members.
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