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Home // Broadband // About the roles // Technical Customer Service Advisors

Technical Customer Service Advisors

Glasgow

£17,170 rising to £19,700 (full and part-time) + performance based bonus

We are not currently recruiting for this position.

The arrival of Broadband means we can enhance our services, introduce new products and inject radical ideas into everything we do. For you, it’s the chance to feel part of something new, challenging and fresh. Yet at the same time, be part of an organisation with genuine brand appeal.

This is customer service in a new environment, with innovative products and services. So you’ve got to be ready to tackle new issues and take responsibility for resolving queries. You’ll be the first point of contact for Broadband customers, dealing with inbound calls and email queries on everything from installations and billing, to orders and technical problems. By clarifying requests, taking tricky queries further and keeping promises, you will help customers feel confident about using O2.

Whether you’ve worked in customer care or the communications sector, you must have a working knowledge of broadband/internet services. This should include a basic understanding of Windows operating systems, wireless network set-ups and fault diagnosis. Ideally, you will also have Microsoft qualifications (networking and hardware) or a similar IT qualification.

We have a variety of shifts both full and part time – so you can make the most of your time. If you want to feel as excited as we do about the future…