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Preparation isn’t important… its paramount!You have every right to over prepare for an interview. From researching the business results, recent major events and topical news issues, this will show you have done your homework. You might not use all of the information, but at least you will be content in the knowledge you have done everything in your power to shine.

My favourite question…”do you have any reservations about my ability to do this job, if so can we discuss as I think I would be ideal”. Courtesy of er, well, me actually J

Colin

I enjoy the open and friendly atmosphere that we are given to work in. The support mechanisms in place give myself and my team piece of mind when dealing with any situation.

My day usually starts with a morning briefing with my team where we will discuss our performance so far for the week then we review any new customer feedback scores on FanTek. We will also discuss our previous evenings and have a laugh to create a good atmosphere for the day ahead. Then we get the store open, everyone getting on with their designated tasks that have been discussed. During the morning I will sometimes have to join a group chat or all stores call where will be updated with new products, company focus, and individuals in the area that have been highlighted for praise for creating ‘Fans’. I will then get any admin jobs out the way as soon as possible so that I can get onto the shop floor with my team to assist them and customers. Sometimes I will be the point of call for our regional area so I may have to take calls from other stores to answer any queries or customer issues they may have.

 Recently O2 have simplified our admin tasks meaning more time can be spent with my team and on the shop floor. This really helps me to up skill and motivate the team on a more regular basis which in turn means that we can improve the customers experience and ensure we hit all of our targets.
 

 Dave.

Hello, my name is Mandy and I’m a Branch Manager at O2. I’ve worked within O2 retail since our formation in 2002. Since that time we have seen many changes and our company is always evolving making O2 an exciting and rewarding place to work. We have a diverse workforce and one of the things I like most is that whether you are a student, working parent or someone looking for a full time career, there are positions and hours to suit.

 We work in a fast paced industry where our customers are placed at the heart of everything we do, so if you have a passion for meeting and striking up a rapport with all types of people and pride yourself in helping them find the best possible solutions to their needs then we are the company for you. During your time with O2 we will provide you with all the tools and training to ensure you can deliver a great customer experience and we will reward you along the way for good work. I have had the pleasure of a days formula one driving experience, weekends away to Edinburgh and Barcelona as well as monthly rewards such as Spirit points which can be converted into vouchers to be used at hundreds of different stores/places.
 I love working for O2 and can’t think of a better place to be so why not take a peek at some of the great opportunities available and apply today. Mandy
Branch Manager