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I started at o2 in March 2006 as a business customer services advisor in Leeds within this role I was dealing with business customers with all issue from billing to handset queries so my days were never repetitive as every day posed a new challenge and new things to learn.I was always looking for new projects or roles within o2 to develop my career, there is always lots of opportunities for development and your managers will help you to get to the path you want to take in the business.

Stephen Broadhurst

Usually I would describe an interview as “scary” or “intimidating” but the interview process for o2 was the exact opposite! Friendly and fun!

I was quite nervous after reading that the interview would be three hours long and I didn’t really know what to expect but it didn’t feel long at all, as the interviewers were extremely kind and we had a lot of fun as well as dealing with the important sections of the interview.

I found the interview process for O2 to be really simple. The online application form was very easy to complete and I was not expected to know anything about phones or about what happens at O2, as the questions were based mainly on personal experiences and how I had handled them. This was the same with the phone interview and parts of the face- to- face interview.

I was also expecting to have to do a role play, where I would have to speak to someone as if I was on a call but instead I was listening to a pre-recorded conversation, which was really good as I was able to then give my opinions on what was good and what could have been improved , which gave me a chance to show off my experience in customer service.

Overall I found the entire experience very easy and enjoyable.

Hollie Stanley,

So you have a telephone interview booked…….
My name is Nicola and I work in the O2 resource team. My role is mainly conducting telephone interviews. I do complete other work but this is what I mainly do day in and day out.
I speak to many people who are terrified of the telephone interview experience and are worried, anxious and unnerved by the thought of it so I thought it would help if I gave some helpful advice and hints and tips to help calm those nerves and help you to make the most of your interview.
Here goes….
Telephone interviews take around 30 minutes to complete so always make sure when you have one you are in a quiet environment, indoors where you will not be interrupted. This way you can make sure you are focused and can concentrate on the situation fully.
Treat the interview as a formal interview as you would if you were being interviewed face to face. Be professional and polite and try to make a positive impression.
Relax, get comfortable and have a glass of water by you in case you get thirsty as you will be talking a lot. If you are nervous don’t be afraid to tell the interviewer and if you are unsure of anything and want the interviewer to repeat anything tell them.
Think about the role you are being interviewed for and what sorts of questions you may be asked and what skills the interviewer may be looking for.
 Try to think about different situations you have been in that you can talk about in detail to the interviewer use examples you can use to really sell your self and demonstrate your skills to the best of your ability.
When you answer the questions make sure you are clear, direct and concise and if you are talking about a situation don’t rush things. Stop take note of what is being asked and try to visualise the situation in your head. This will help you go through the situation stage by stage and it is more likely to flow and less likely for you to miss anything out.

Good luck if you have been invited for a telephone interview!