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So you have a telephone interview booked…….
My name is Nicola and I work in the O2 resource team. My role is mainly conducting telephone interviews. I do complete other work but this is what I mainly do day in and day out.
I speak to many people who are terrified of the telephone interview experience and are worried, anxious and unnerved by the thought of it so I thought it would help if I gave some helpful advice and hints and tips to help calm those nerves and help you to make the most of your interview.
Here goes….
Telephone interviews take around 30 minutes to complete so always make sure when you have one you are in a quiet environment, indoors where you will not be interrupted. This way you can make sure you are focused and can concentrate on the situation fully.
Treat the interview as a formal interview as you would if you were being interviewed face to face. Be professional and polite and try to make a positive impression.
Relax, get comfortable and have a glass of water by you in case you get thirsty as you will be talking a lot. If you are nervous don’t be afraid to tell the interviewer and if you are unsure of anything and want the interviewer to repeat anything tell them.
Think about the role you are being interviewed for and what sorts of questions you may be asked and what skills the interviewer may be looking for.
 Try to think about different situations you have been in that you can talk about in detail to the interviewer use examples you can use to really sell your self and demonstrate your skills to the best of your ability.
When you answer the questions make sure you are clear, direct and concise and if you are talking about a situation don’t rush things. Stop take note of what is being asked and try to visualise the situation in your head. This will help you go through the situation stage by stage and it is more likely to flow and less likely for you to miss anything out.

Good luck if you have been invited for a telephone interview!

I originally joined Cellnet in 1996 as a customer services advisor, back in the day when car phones as large as your passenger seat were all the rage! I moved into training on a secondment basis and loved every minute of it! For me, there’s nothing better than the emotional reward of watching people progress and I’ve remained in Training/ Learning and Development ever since. I moved onto pastures new, working first for another mobile phone company, an insurance company and in the motor industry which included an exciting move to London. 12 years later, I came full circle, living back in the area and working for O2 again as L&D Operations Manager, looking after the L&D Delivery team in Leeds. I am now the Operations Development Manager for Business Customer Services. My team and I are responsible for the development and engagement for 300 staff. It’s a big challenge, but every day is different and that’s why we enjoy it.

Amy

Hi my name is Julie and I have been working in o2 Retail since it exploded into the mobile telecommunications market in 2002. I have seen many changes during that time and I have to say all of them have been positive. We no longer just sell phones we sell communication solutions for our customers and being a part of that makes you feel you are making a valuable contribution.I genuinely believe o2 puts people at the very top of its agenda, we want both customers and employees to be fans of our business and we conduct ourselves in a way that makes that happen. I have had some great opportunities and rewards through O2 and experienced things that I would never have done if not for them. I was lucky enough to win a VIP trip to South Africa and white water raft down the Zambezi River, I have stayed in a castle at the tip of the country in John o Grouts and been treat like royalty and I have had the pleasure of working with some fabulous people and making some great friends as well as colleagues.If being valued and treat with respect is important to you then you need look no further than o2 as quite frankly it has it all.Julie

Area Manager