When we received the email asking for volunteers to support Comic Relief we jumped at the chance, support was needed in our Bury and Glasgow contact centres so as a team we decided that we would support both sites, myself and Suzanne in Bury and Louisa and Lyndsey in Glasgow. As the day grew nearer we started to received countdown emails which told us what would be going on in each site and the different systems we would be using – as the night grew closer it was getting quite exciting.When we first arrived we were excited about taking calls and helping such a fantastic cause but also a bit nervous, once we got sat at our stations and met the people around us we realised that everyone felt the same. The contact centres were both brightly decorated, Bury with red balloons and Red Nose day banners and Glasgow in the theme of a carnival, people in both sites were dressed up, from a ring master with his fake moustache to Austin Powers with false teeth and Platform leopard print shoes – it was great fun!There were also lots of people supporting us too, making sure that we had drinks, also bringing us slices of pizza – we were really well looked after!As the calls started to come through you could see how affected everyone was by Comic Relief and what they were watching on TV, people were so generous giving whatever they could afford from a few pounds to thousands. Whilst we were working some of the highest donations were £1100 in Glasgow and £2000 in Bury. Suzanne also took a call from a young boy who just wanted to tell everyone on TV they were going a great job – how sweet! The more calls we took the less nervous we became.
Although we knew we were there to do a job and a very important job too, O2 made sure we had fun, there were raffles with some great prizes to be won, Magicians performing tricks and making balloon hats but I think one thing that we will all take away with us is the sense of pride that everyone chipped in to help such a good cause.
Debbie