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In 1999 I started my O2 journey joining the company as a part time sales advisor. I used the ability to balance my work and education and completed a degree in I.T in 2004. I then worked full time in Bluewater and rapidly progressed to a management position.In O2 I have learned a lot and been given opportunities to extend my knowledge in many other areas and this has been like another education.Currently I work in the City of London in a busy five day a week store were we create thousands of fan’s a week. I and my team have had many achievements and this is solely down to the way we are allowed to manage our business.

I decided to apply for a customer service role at O2 after hearing great things from people who already work there; it made me really interested and want to be part of the team.

When I applied online I was surprised and pleased how quick my application was looked at, before I knew it a telephone interview was arranged. As agreed and right on time I had my interview with a really friendly lady, which helps put your nerves at ease. I was great to hear at the end of the call I was successful and would be contacted again for a face-to-face interview.

On arrival to the call centre after arranging my face-to-face interview, I was greeted by friendly helpful staff. I sat with other candidates who also seemed nice which gives you a sense of the people you would potentially be working with.

We met with a lady from HR who talked us through what to expect during the interviewing process, which was an interview with an assessor, a tour of the centre then a listening, question and answer exercise which you would discuss with another assessor. The recruitment team were really enthusiastic and genuinely interested in getting to know you as a person and not trying to catch you out in anyway.

Having never worked at call centre environment before and not knowing what to expect was quite daunting; however, after my interview day and being offered the position.

And now I am in my first week of my career at Telefónica O2.

Liz