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So you have a telephone interview booked…….
My name is Nicola and I work in the O2 resource team. My role is mainly conducting telephone interviews. I do complete other work but this is what I mainly do day in and day out.
I speak to many people who are terrified of the telephone interview experience and are worried, anxious and unnerved by the thought of it so I thought it would help if I gave some helpful advice and hints and tips to help calm those nerves and help you to make the most of your interview.
Here goes….
Telephone interviews take around 30 minutes to complete so always make sure when you have one you are in a quiet environment, indoors where you will not be interrupted. This way you can make sure you are focused and can concentrate on the situation fully.
Treat the interview as a formal interview as you would if you were being interviewed face to face. Be professional and polite and try to make a positive impression.
Relax, get comfortable and have a glass of water by you in case you get thirsty as you will be talking a lot. If you are nervous don’t be afraid to tell the interviewer and if you are unsure of anything and want the interviewer to repeat anything tell them.
Think about the role you are being interviewed for and what sorts of questions you may be asked and what skills the interviewer may be looking for.
 Try to think about different situations you have been in that you can talk about in detail to the interviewer use examples you can use to really sell your self and demonstrate your skills to the best of your ability.
When you answer the questions make sure you are clear, direct and concise and if you are talking about a situation don’t rush things. Stop take note of what is being asked and try to visualise the situation in your head. This will help you go through the situation stage by stage and it is more likely to flow and less likely for you to miss anything out.

Good luck if you have been invited for a telephone interview!

Hello!

Last week I spent the day at one of our new design stores in the White Rose centre in Leeds with a film and camera crew. It was great fun, but hard work!

During the day we filmed and interviewed Sales Advisors, Assistant Branch Managers, Guru’s, Branch Managers, Senior Branch Manager, Area Managers and a Divisional Manager - phew!! We were asking them questions about their favourite day at O2, do they ever go out for a beer with their team, and some important work questions too, around targets, working in a team, the experience you need and the reward and recognition you receive.

Why are we doing this? So that you can watch the video clips and have a really good understanding of what’s its like to work at O2, straight from the horses mouth so to speak.

We will be updating our Retail careers site with some photos and video clips of our new design stores, so you can see how cool and trendy they look. All of the interviews with the guys above will be on there too. Its a great opportunity for you to get a glimpse into the life of our store teams and see if O2 is a place you’d like to work. I’m sure you’ll love the clips and will be applying straight away.

Watch out for this new content on our Retail careers site, it should be live by the end of May.

I look forward to welcoming you to O2!

Sonia

Retail Resourcing Consultant