Working with my team
I enjoy the open and friendly atmosphere that we are given to work in. The support mechanisms in place give myself and my team piece of mind when dealing with any situation.
My day usually starts with a morning briefing with my team where we will discuss our performance so far for the week then we review any new customer feedback scores on FanTek. We will also discuss our previous evenings and have a laugh to create a good atmosphere for the day ahead. Then we get the store open, everyone getting on with their designated tasks that have been discussed. During the morning I will sometimes have to join a group chat or all stores call where will be updated with new products, company focus, and individuals in the area that have been highlighted for praise for creating ‘Fans’. I will then get any admin jobs out the way as soon as possible so that I can get onto the shop floor with my team to assist them and customers. Sometimes I will be the point of call for our regional area so I may have to take calls from other stores to answer any queries or customer issues they may have.
Recently O2 have simplified our admin tasks meaning more time can be spent with my team and on the shop floor. This really helps me to up skill and motivate the team on a more regular basis which in turn means that we can improve the customers experience and ensure we hit all of our targets.
Dave.