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I have just had a great day in Portsmouth with some of our Sales Advisors who have been identified by their Area Managers as up and coming talent. We had 9 Sales Advisors who want to become Assistant Branch Managers. We want to prepare them so they understand the interview process, we gave them Hints and Tips for interview days  and how to write C.V’S  It was a interactive day with a lot of 1 on 1 coaching and a chance to sit in a mock interview.  It was a fun session and the feedback from the day was great. In O2 we are committed to coach and develop our people to achieve their goals.Looking forward to the next one!

Julie

I joined O2 at a period in my life when almost everything was on a downward spiral. I had been recently made redundant, had to sell my house and my marriage had failed (some may say that part was a blessing!). I had worked in the independent mobile sector for 5 years previously and having worked with all networks I was aware of O2’s care and work ethic to it’s staff and customers was of a high standard. Having been in management for a number of years and been made redundant, I made the tough decision to enter O2 at an Advisor level but had no idea what a life changing decision that would be.
O2 are a company that looks out for the best interests of customers and staff alike. I have never worked for anyone as willing to listen to it’s employees and see both sides to a story or problem. Staff working for O2 are treated with the utmost respect, are listened to as much as senior management and their views are always considered when changes to the business are needed. We have blog sites, group chats, conference calls, feedback requests and great interaction with colleagues in different areas of the business. 

O2 taught me a lot that I did not know about myself as well as coaching and guiding on ways to improve myself at both a professional and personal level. I doubt there are many companies out there willing to spend the time and money doing that for even their most senior staff. I am now in a management position where I am both skilled and respected to a level where I could easily take a move to the competition on better terms but I simply would not do it as I care for the company and just enjoy the job too much. The job security and pleasure I get from working at O2 where I know my best interests are looked after is worth so much more than actual financial or selfish gain.

Moving to O2 was the best decision of my life… I would not change it for the world.

Gavin

Branch Manager

I joined O2 a little over 2 years ago now from an IT position in a School. I had previous experience of Broadband but had not worked in the industry for a number of years.I was really excited that O2 was launching Broadband and I wanted to be a part of its development and was really pleased when I got the job.

The training lasted 4 weeks, and during that time I learned so much from the trainer. The training was really in depth and thorough, so when the time came to join my colleagues in the department, I was ready, and I felt confident in my new found knowledge.

Since then the job has continually evolved and become more than just a Broadband team or technical help desk.

It’s easy to think that it’s “just another call centre job”, but at O2 it is different. Of course, you spend time talking to customers - that’s the nature of the business, but you get to do so much more than that too! Just this morning I have been on a conference call with some of the marketing, systems and project managing teams discussing the way forward to overcome some challenges we face in a new proposition we’re launching. Everyone is keen to get it right, so that the customer experience is the best it can be.

Later this week I will be supporting some new recruits into the business by “floor walking” for them - this is about being visible and approachable in case these new guys get stuck with a complicated issue on a call. I can be on hand to plug in and listen to what the customer is saying and offer the agent advice on what to do next.

What sets O2 apart from everyone else is that they genuinely care about how the customer feels when they need to contact us. This shows as I hardly ever get an angry customer like I have had in previous jobs!

O2 look after their staff too. It’s a great place to work, with all the competitions to be won, the discounts scheme, the staff recognition scheme - the list goes on! They’ve even bought us Pizza and Sweets when we’ve performed especially well as a department.

I’ve never worked anywhere quite like it, and certainly don’t want to work anywhere else!

Jonathan