Blog

Something that never stops here at O2 is people coming and going. Either new people coming into the business, people moving from one department to the other and people moving up the ladder.

A common mistake that people make is that because we’re often recruiting, we must loose a lot of people and have to replace them, but this isn’t the case. We gain hundreds of customers per day, and we need to make sure we have enough advisors to be able to take the calls. We don’t want our customers having to sit in a queue, so we plan and forecast how many people to recruit and for which area.

There have been lots of changes in our customer base of late, so that determines where we need to move work streams (which is a posh name for departments) Things like Broadband or the iPhone has generated loads more calls into areas (Because of their popularity) that wouldn’t usually have taken them. People are often retrained to be able to have the skills to take calls from more than one department, so that we can work with the ebb and flow of customers needs. Sometimes when a work stream is really busy, people from quieter departments pitch in.

As L&D, We get involved in moves like this often, as we help to retrain people on new systems and with new call skills. We get to see old friends that we’ve met on inductions and other courses and brush up on our departmental knowledge. Sometimes it’s all hands to the pump to make sure everyone is trained by certain deadlines, so people are training on different sites and being really flexible to fit in with our business plans.

Some of our people in L&D are moving into operational roles too, which is a shame for us to loose them, but great for people taking new opportunities throughout the business. We wish them good luck as they move on with their journey.

If you have any questions about oportunities to move within the business, leave me a comment and i’ll get back to you.

   - Karen

I have been with the company for 17 years and I have always worked in the retail sector and started out as a part time retail consultant and worked my way up the career ladder. In this time I have seen changes from firstly being owned by BT, then going through exciting changes when we became O2 which is not that long ago. I have seen the launching of great products and services,  particullay the iPhone. As a brand and employee I  have seen us go from strength to strenght..We are now part of the Telefónica group which again opens opportunities for us globally.  

So why have I stayed with O2? firstly it truly is a great company to work for, with great benefits for its employees. As employees we are supported and looked after, our senior managers care about us. We have opportunities to progress with our careers within the company and are encouraged and supported in this. We are also a company that likes to have fun, along with the hard work.

Looking back it has been a great 17 years and I know there will be more great years ahead.

 -  Julie

O2 is a truly great place to work; the people are really enthusiastic and passionate about their roles and o2 reward and recognise this.

Our team in Lichfield won 24 hours in Monte Carlo for delivering a great customer experience where we were flown out to the playground of the rich and famous – all expenses paid – for lunch and sight seeing before going out for an evening meal and being let loose in the casino’s and bars.  A helicopter ride back to the airport in the morning marked the end of our stay and it was an amazing experience for all 8 of our team. 

O2 really did deliver for us on that day and it was just for doing our day to day jobs!

Craig

Senior Branch Manager