Blog

 No two days are ever the same in Learning and Development. We have a wide range of projects, courses and responsibilities at any one time. Luckily we’ve got a great co-ordinator, Shaz, who makes sure we are all doing what we need to be doing, in the right place at the right time. She looks after our ‘plan’ that shows twelve trainers and what we are doing now and for the next twelve months. Fitting our courses in can be like a mad game of Tetras and how she does it, is beyond me!

Take today for an example: we’ve got a few trainers delivering an induction for our Retention department and people preparing for the next one starting on Monday for Select Customer Services. There’s someone in Glasgow working on a new project and people using their development time to look at new systems. Tomorrow that will all change and that’s one of the things that make this such a cool job. I’ve been here for over seven years and I’ve seen loads of changes in the way we work. A few years ago we were all trained in Accelerated Learning, meaning that our courses are really interactive and use a wide range of techniques. We never looked back from then and we’ve been so successful since then. Loads of our new starters are surprised by the induction and how creative they are, especially people who have worked in other call centres and attended inductions elsewhere.

All of the trainers on our team have worked for O2 for some time. Lynn, for example has worked here for nineteen years so you can imagine- she knows her stuff! We are a real mixed bag of personalities with some weird and wonderful talents and skills; from a magician to a professional singer! Thinking about it now, we’re all performers. We love being in the limelight and love passing on information and seeing light bulbs go on above peoples heads. To say we’re into seeing people grow is an understatement.

What kind of training do you enjoy? Leave a comment and let us know.

If you have any questions about what to expect on your induction with O2, leave a comment for me

       - Karen

For those of us who work for O2, we believe we’re working for a great company and a great brand.  Any great brand relies on great people to deliver an exceptional level of customer service.  That’s why you’ll hear us talk about turning customers into fans.  Turning customers into fans is not just about having the best products and deals.  It’s also about how our people deliver that service to our customers.

It’s also why we invest alot of time developing selection methods that will enable us to spot the people who are right for us and right for our customers.

If you want to join our Advisor teams in Customer Service or Retail, you’ll find we’re just as interested in your personality and what makes you tick as we are in what previous experience you have.  We’re not here to catch you out but we do need to find out whether you share our passion for delivering truly memorable customer experiences.

So, if you get through to interview, be yourself and don’t be surprised if we ask you questions around how you like to work, what motivates you and what does good customer service mean to you.  We’ll ask for lots of examples and they don’t all have to be work related.  Experiences from other parts of your life are just as valid.  And don’t forget to ask us lots of questions too - we want O2 to be right for you too!

 Fiona