Blog

Here at O2 Broadband we have a lot to smile about.  Since our launch last October, we’ve achieved more success than we could have imagined at this early stage - we’ve been voted Number 1 for customer service and value by moneysupermarket.com, and we’re already top of our Customer Satisfaction Index - 9 points ahead of the nearest competitor.  And we’re only 6 months in - so imagine what we can achieve in the future. But it’s our people that have made this possible - so now we’re recruiting to grow our customer service and sales teams in order to maintain our fantastic service levels and our success.  Maybe you’re highly customer focused with some great technical skills, knowledge or qualifications - or perhaps you have a passion for sales.  But either way, you’ll be driven by finding the right solution for the customer, first time. So whether you join O2 Broadband as a Technical Customer Service Advisor, or as a Telesales Advisor, you’ll enjoy a challenging and varied workload in a fresh new environment where your skills and knowledge will be utilised and you will feel challenged and rewarded.  Don’t just take my word for it - check out our ‘Day in the Life Of’ profiles. Over the years I’ve recruited for many great customer service environments - but none of them have compared to O2 Broadband which has been by far the most exciting and rewarding recruitment campaign I’ve ever been involved in.  So if you want to make a real difference to customers and to be part of one of the most successful Broadband operations in Europe, why not apply now.  It might just be the best decision you’ve ever made.

 - Louisa

We are recruiting again for Customer Service Advisors here at Sky Park, Glasgow.  You may have noticed that we haven’t been advertising so much recently and that’s because we have been busy reviewing the types of calls that we receive.

We have just launched a fresh recruitment campaign and we are looking for people to join us who enjoy problem solving, have an interest in technology and actively keep themselves up to date with what’s new on the market. We don’t expect you to know everything so don’t worry - we’ll make sure you have all the training you need to keep up to date.

I recently spent quite a bit of time listening into calls and really understanding the types of calls we receive from our customers and the skills that our Customer Service Advisors require to be able to effectively manage customer calls.  I was really surprised by the variety of calls that our CSA’s deal with on a daily basis and I am really excited about the change to the profile of our roles.  I think it will open up some great new opportunities for both existing staff and new joiners. 

It also gives us something really different to offer to people looking for a great career in Glasgow and makes O2 an even more attractive place to work.

So, if your life style involves spending time on the internet; you love playing with gadgets and you are motivated by finding solutions to customer problems then why not take a look at our vacancies. I would be interested to hear your feedback too so why not leave me a message.

- Pip

Often when I’m talking to candidates, they tell me how nervous they feel prior to a telephone interview, as this is the second stage to our interview process, I thought I could suggest some useful tips on how best to be prepared for the call!

A common mistake people make is not ensuring they are in a quiet place where they will not be disturbed and can therefore give the interviewer their full attention.  We have had candidates here at O2 who have taken the call for their pre-booked interview whilst in the bath, on a bus, even at a theme park!  If the interviewer can’t hear you they will usually have to tell the you they can’t continue the interview and they will need to call back and rearrange for a more convenient time.  This isn’t a great start to an interview so try and avoid doing it!

Make sure you feel prepared, have a pen and paper and any research you might have done on the company to hand, it also helps to have a glass of water nearby incase your throat gets dry with all the talking you are doing!

Listen carefully to the questions and then try to answer speaking slowly and clearly, sometimes when people are nervous they speak really quickly making it difficult for them to be understood. 

Here at O2, some of the answers you give on your online application, will be used in the telephone interview so make sure you can remember what you wrote and be prepared to talk through your answers in more detail.

Remember a telephone interview is just as much of an interview as if you were face to face, so take it seriously and try to relax!

  - Emily