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I enjoy the open and friendly atmosphere that we are given to work in. The support mechanisms in place give myself and my team piece of mind when dealing with any situation.

My day usually starts with a morning briefing with my team where we will discuss our performance so far for the week then we review any new customer feedback scores on FanTek. We will also discuss our previous evenings and have a laugh to create a good atmosphere for the day ahead. Then we get the store open, everyone getting on with their designated tasks that have been discussed. During the morning I will sometimes have to join a group chat or all stores call where will be updated with new products, company focus, and individuals in the area that have been highlighted for praise for creating ‘Fans’. I will then get any admin jobs out the way as soon as possible so that I can get onto the shop floor with my team to assist them and customers. Sometimes I will be the point of call for our regional area so I may have to take calls from other stores to answer any queries or customer issues they may have.

 Recently O2 have simplified our admin tasks meaning more time can be spent with my team and on the shop floor. This really helps me to up skill and motivate the team on a more regular basis which in turn means that we can improve the customers experience and ensure we hit all of our targets.
 

 Dave.

Hello, my name is Mandy and I’m a Branch Manager at O2. I’ve worked within O2 retail since our formation in 2002. Since that time we have seen many changes and our company is always evolving making O2 an exciting and rewarding place to work. We have a diverse workforce and one of the things I like most is that whether you are a student, working parent or someone looking for a full time career, there are positions and hours to suit.

 We work in a fast paced industry where our customers are placed at the heart of everything we do, so if you have a passion for meeting and striking up a rapport with all types of people and pride yourself in helping them find the best possible solutions to their needs then we are the company for you. During your time with O2 we will provide you with all the tools and training to ensure you can deliver a great customer experience and we will reward you along the way for good work. I have had the pleasure of a days formula one driving experience, weekends away to Edinburgh and Barcelona as well as monthly rewards such as Spirit points which can be converted into vouchers to be used at hundreds of different stores/places.
 I love working for O2 and can’t think of a better place to be so why not take a peek at some of the great opportunities available and apply today. Mandy
Branch Manager

I have worked in Recruitment for about 5 years now, recruiting for a variety of roles from call centre & head office staff right through to paramedics & factory workers, working in large international companies through to the NHS. When my temporary contract with the NHS ended in February, it seemed like a natural progression to come in to O2 and gain some more experience working in a large blue chip company.
I started in the recruitment department here in February 2010, as a temporary Recruitment Assistant. I have been recruiting for Customer Service Advisors & Retail Sales Advisors and will be working on the Guru Recruitment campaign starting in May.

Applying for the job

• Always fill in the correct information, O2 will always ask for references from your previous employers and if you have filled this out incorrectly it could come back to haunt you at a later date.
• Read the questions correctly before you apply!
• Read your applications before you press submit, this is your last chance to ensure everything is correct – it can not be changed after.
• Check your emails and junk email for our reply; we will always email you to let you know if you have been successful to go through to Telephone Interview or if you have been unsuccessful on this occasion.

Telephone Interviews

• When you receive the email inviting you to interview, call us as soon as possible, this will stop you being disappointed if all of the allocated interview slots have gone by the time you call us.
• When you call for your interview, if you cannot do the date and/or time we suggest tell us! We can book you in for another day.
• Ensure you are in a quiet place; we need to be able to hear your answers so we can take them down correctly.
• Make sure you have plenty of battery life if we are calling you on a mobile, your interview will last approximately 20 minutes.
• Speak clearly and not too fast (some of us cannot type as fast as you speak!)
• Prepare for your phone interview, read up on interview questions on the internet especially if you have not had an interview in a while, this will stop you being nervous and you will know what to expect.
• If you are not successful, we will offer feedback, take it! We will always let you know what you need to improve on and what you did well.

Face to Face Interviews

• Check to make sure you have received the email and call us back if you have not, we do not want you to miss out on your interview.
• Plan your journey before you go, ensure you have enough time to get there, with time to spare in case anything goes wrong!
• Dress smartly, you will be judged on your appearance.
• Research the company and the role you are being interviewed for.
• Know your CV and make sure your details of previous employers and education are correct.
• Let the interviewers know your skills and what you are good at…. People usually don’t like to give themselves praise, but go for it!
• Don’t go off on a tangent, take a minute to think about the questions you have been asked and stick to the point.

Nikki